Abstract:
This article describes the implementation of a public digital web platform for the realization of courses for graduate professionals in the assistance area of the Unified Health System (SUS) and provide remote service to citizens through a public call center tool, developed by the Government of the state of São Paulo. The platform was developed with the objective of contributing in the context of the Covid 19 pandemic, offering spaces for listening and care for the population, in the virtual modality, given the need for people to remain in social isolation. The implementation of this digital tool brings two challenges, managing the schedules of health professionals and adopting a tool for mediation of the psychological care process. In the view of e-government, there is a barrier to digital inclusion and it is necessary to reflect on strategies that can expand access to the resource.
Reference:
DOMINGUES, Maria Cristina Machado; MELO, Kelsey Magalhães; MIRANDA, Alexandre de Faustino; CAYRES, Alina Zoqui de Freitas; ELIAS, Rosangela. Programa autoestima: uma ferramenta web pública e amigável que integra formação de profissionais da saúde e acolhimento psicossocial da população. In: WORKSHOP DE COMPUTAÇÃO APLICADA EM GOVERNO ELETRÔNICO, 9. , 2021, Florianópolis. (on-line) Anais eletrônicos… 8 p.
Access to the work presented on the Event website:
https://sol.sbc.org.br/index.php/wcge/article/view/15993/15834
This article describes the implementation of a public digital web platform for the realization of courses for graduate professionals in the assistance area of the Unified Health System (SUS) and provide remote service to citizens through a public call center tool, developed by the Government of the state of São Paulo. The platform was developed with the objective of contributing in the context of the Covid 19 pandemic, offering spaces for listening and care for the population, in the virtual modality, given the need for people to remain in social isolation. The implementation of this digital tool brings two challenges, managing the schedules of health professionals and adopting a tool for mediation of the psychological care process. In the view of e-government, there is a barrier to digital inclusion and it is necessary to reflect on strategies that can expand access to the resource.
Reference:
DOMINGUES, Maria Cristina Machado; MELO, Kelsey Magalhães; MIRANDA, Alexandre de Faustino; CAYRES, Alina Zoqui de Freitas; ELIAS, Rosangela. Programa autoestima: uma ferramenta web pública e amigável que integra formação de profissionais da saúde e acolhimento psicossocial da população. In: WORKSHOP DE COMPUTAÇÃO APLICADA EM GOVERNO ELETRÔNICO, 9. , 2021, Florianópolis. (on-line) Anais eletrônicos… 8 p.
Access to the work presented on the Event website:
https://sol.sbc.org.br/index.php/wcge/article/view/15993/15834
