Referência:
ANTOS, Alessandro Santiago dos; LEAL, Adriano Galindo; OLIVEIRA, José Augusto de; MOREIRA, José Rita; PISTONI, Edson; MIYAKE, Mario Yoshikazu; RIGO, Antonio Luiz; MARTE, Claudio Luiz. Methodologies for quality assessment of highway operators based on governance best practices with emphasis on toll collection ecosystem. Case Studies on Transport Policy, v.5, n.1,p.112-120, 2017.
Acesso ao artigo no site do ScienceDirect:
